AI Agents.
For UAE Businesses.

AI agents for sales, support and operations — scoped, integrated and evaluated for your business workflows in Dubai, Abu Dhabi and across the UAE.

VictoriaAI Employee
Sales
Support
Automation
Hostess
Supervision
Analytics
Voice Agent
Optimization

One AI employee. Defined roles, connected channels and clear responsibilities.

Automate Your Business with Artificial Intelligence

Victoria helps guests find the information they need and move through an agreed reservation workflow.

  • Answers approved venue, menu and service questions
  • Collects the details needed for a booking request
  • Uses connected availability where access is confirmed
  • Routes special requests and exceptions to your team
  • Communicates the booking status clearly

An AI sales agent configured around your approved brand information, services and sales process. Victoria supports defined sales conversations and routes questions or decisions to your team when needed.

  • Qualifies enquiries using your agreed criteria
  • Uses approved information and commercial boundaries
  • Supports follow-up through configured channels
  • Records relevant context in connected systems
  • Involves a salesperson for decisions outside its authority

An AI support agent configured to use approved answers and your brand’s tone. Victoria supports the agreed channels and escalation routes; availability, response targets and human coverage are defined for each workflow.

  • Answers common questions using approved knowledge
  • Requests missing details before suggesting a next step
  • Connects to agreed helpdesk and CRM workflows
  • Creates or updates tickets where permission is configured
  • Passes relevant context to the responsible team

AI assistance for reviewing configured conversations and supporting team coordination. Define the signals to monitor, the review owner and the actions requiring human approval.

  • Reviews configured response and workflow signals
  • Flags possible mistakes for team review
  • Highlights missing or outdated knowledge
  • Prepares alerts and summaries for managers
  • Supports oversight with defined review responsibilities

From Your First Workflow to Launch

01

Learn & Scope

Start with the business task, approved information and the people responsible for it.

  • Map services, customer questions and current workflows
  • Agree supported tasks, boundaries and success criteria
  • Prepare approved knowledge and representative examples
02

Connect & Check

Configure the required systems, permissions and handoff routes.

  • Confirm access to the systems and channels in scope
  • Define business rules, approvals and escalation destinations
  • Review normal requests, exceptions and unavailable-system cases
03

Launch & Review

Launch the agreed workflow after acceptance checks and review what happens.

  • Keep clear ownership for errors and unresolved requests
  • Review answers, handoffs and useful business outcomes
  • Update knowledge and permissions when your business changes

More Solutions

AI Data Analytics & Research

Bring approved business information into a reviewable analysis workflow.

  • Define the question and suitable data sources
  • Separate observed results from interpretations
  • Review summaries, limitations and next steps

AI Voice Assistant

Plan voice workflows for enquiries, support and sales with an explicit fallback.

  • Define the call purpose and supported actions
  • Review language, audio and interruption handling
  • Agree when and how a person takes over

Custom AI Employee

Plan a custom AI employee for a defined workflow, with agreed information sources, permissions and human responsibilities.

  • Choose a task with a clear owner and outcome
  • Connect only the information and actions it needs
  • Review exceptions before extending its scope

Built Around Your Business Workflow

For UAE businesses, a useful AI project starts with the task, the systems and the team receiving the next step. Use these planning guides to define your workflow.

UAE project planning

Build an AI project brief for a UAE business. Compare workflow options, integration needs, languages, costs, permissions and measurable acceptance criteria.

Dubai enquiries and bookings

Plan AI enquiries and reservations for a business serving Dubai. Map venue routing, availability, booking confirmation, exception owners and project costs.

Abu Dhabi team handoffs

Plan AI qualification and team handoffs for an Abu Dhabi business. Define request fields, approvals, ownership, system access, costs and acceptance checks.

Questions Before You Start

What does Devs Group offer?

AI sales agents, customer support, hostess and reservation workflows, team coordination, data analytics and research, voice assistants, and custom AI employee workflows.

What is Victoria?

Victoria is the AI employee name used across Devs Group's service offering. The tasks, connected systems and permitted actions are defined for each deployment.

Can you connect an agent to our existing systems?

Integration is part of the offering. The particular systems, available access and supported actions need to be confirmed before implementation.

What happens when the AI needs a person?

Define the escalation destination, information to pass, acknowledgment and out-of-hours fallback. The route should be usable by the customer and the receiving team.

How long does a deployment take?

Timing depends on the agreed scope, data readiness, system access, integrations and acceptance checks. Confirm project milestones rather than relying on a universal launch time.

Do you serve Dubai and Abu Dhabi businesses?

The service offering is focused on UAE businesses, including Dubai and Abu Dhabi. Confirm delivery arrangements and any on-site requirements for your project.

More questions about AI automation →

Let's talk about your project

Reach out via your preferred channel.