Interactive workflow example

Check an AI enquiry handoff

An AI enquiry can receive an approved answer, need more information or require a person. Try the checklist to see how a defined boundary changes the next step.

This is an illustrative workflow, not a live Devs Group integration or a customer result. It makes no bookings and sends no enquiries. Selections stay in this page; the checker does not store them or send them to a service.

Choose the example conditions

Enquiry type Service area in this example

An approved answer is available for this request. The details needed for the next step are complete. The customer asks to speak to a person. A sensitive issue or commercial exception requires human approval. A responsible human owner or queue is assigned. The assigned owner has acknowledged and accepted the enquiry.

Assignment, acceptance and resolution are separate states. The example does not set a response-time promise or operating hours.

A procedure your team can review

Check whether the request has an approved answer and falls within the agent's permitted actions.
Escalate requests for a person, approval exceptions and requests without a reliable approved answer.
If the workflow is in scope, collect necessary details and check any required current availability.
For a handoff, identify the owner and distinguish assignment from acceptance. Keep a fallback for unstaffed periods.
Track whether the customer's task was resolved separately from the handoff or answer being sent.

The checklist is a proposed design exercise. Review your actual permissions, connected systems, staffed hours and failure cases before using a workflow with customers.

Read the sourced guide to AI enquiry handoffs.

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Check an AI enquiry handoff

Choose the example conditions

Example customer wording

Example enquiry record

A procedure your team can review